Privacy Policy

OyaGuard (“OyaGuard”, “we”, “our”, or “us”) operates the website [oyaguard.com] and provides the online shop, products, content, features, and services available through the website (together, the “Services”).

This Privacy Policy explains how we collect, use, store, and share personal information when you visit our website, create an account, contact us, sign up for marketing, or purchase from us.

By using our Services, you acknowledge the practices described in this Privacy Policy. Where required by law, we will ask for your consent before collecting or using certain information, such as non-essential cookies or marketing communications.

Information we collect

We may collect the following categories of personal information.

Information you provide

When you place an order, contact us, sign up for marketing, or use certain website features, you may provide:

• Your name.
• Billing and delivery address.
• Email address.
• Telephone number.
• Order and purchase details.
• Account login details, if you create an account.
• Messages, reviews, feedback, or other information you send to us.
• Marketing preferences.
• Information you provide when requesting customer support or exercising your privacy rights.

Please do not submit sensitive personal information through the website unless we specifically request it and explain why it is needed.

Payment information

Payments are processed by third-party payment providers, such as Shopify Payments, PayPal, Klarna, or other providers displayed at checkout.

We generally do not store your complete payment-card details on our own systems. Payment providers collect and process payment information according to their own privacy policies and terms.

We may receive limited payment-related information, such as payment status, transaction reference, payment method type, and the last four digits of a card where applicable.

Information collected automatically

When you visit our website, we may automatically collect information such as:

• IP address.
• Browser and device type.
• Operating system.
• Approximate location.
• Pages and products viewed.
• Links clicked.
• Website activity and interaction data.
• Referring website or advertising source.
• Date and time of visits.
• Cart and checkout activity.

We use this information to operate, secure, analyse, and improve the website.

Cookies and similar technologies

We use cookies and similar technologies to:

• Keep the website and shopping cart functioning.
• Remember preferences.
• Understand how visitors use the website.
• Measure marketing and advertising performance.
• Personalise content or advertising where permitted.
• Prevent fraud and improve security.

Some cookies are essential and cannot be switched off through our cookie settings. Non-essential analytics, advertising, and marketing cookies will be used only where legally required consent has been obtained.

You can manage cookies through our cookie banner, cookie settings, or your browser settings. Blocking certain cookies may affect how parts of the website function.

Our website may use cookies or similar technologies provided by Shopify, analytics providers, advertising platforms, social media platforms, and other service providers. Their use of information is governed by their own privacy policies.

How we use your information

We may use personal information to:

• Process and deliver your orders.
• Take and verify payments.
• Provide customer service.
• Communicate with you about orders, delivery, returns, refunds, and account activity.
• Create and manage customer accounts.
• Send marketing communications where you have consented or where otherwise permitted by law.
• Improve our products, website, customer experience, and Services.
• Understand customer preferences and measure website performance.
• Prevent fraud, misuse, spam, and other unlawful activity.
• Protect the security and rights of OyaGuard, our customers, and others.
• Comply with legal, tax, accounting, regulatory, and law-enforcement requirements.
• Establish, exercise, or defend legal claims.

Our legal bases

Where UK data-protection law applies, we rely on one or more of the following legal bases:

• Contract: to process and deliver your order or provide a service you request.
• Legal obligation: to comply with applicable laws, tax rules, accounting requirements, or lawful requests.
• Legitimate interests: to operate, secure, improve, and market our business, provided those interests do not override your rights.
• Consent: where you have given permission, such as for certain marketing or non-essential cookies.
• Vital interests: where processing is necessary to protect someone’s life or physical safety in exceptional circumstances.

You may withdraw consent at any time. Withdrawal does not affect processing carried out before consent was withdrawn.

Marketing communications

If you subscribe to our email marketing, we may use your name and email address to send information about OyaGuard, products, offers, new collections, and related content.

You can unsubscribe at any time by clicking the unsubscribe link in a marketing email or contacting us using the details below.

We may use a third-party email marketing provider to send communications on our behalf. That provider will process your information only as required to provide its services and in accordance with applicable law.

We will send marketing text messages only where you have provided the required consent or where another lawful basis applies. You can opt out of marketing texts by replying STOP, where supported, or by following the instructions in the message.

Service messages about an order, payment, delivery, account, or customer-support request may still be sent where necessary.

How we share information

We may share personal information with trusted service providers that help us operate OyaGuard, including:

• Shopify and website hosting providers.
• Payment processors.
• Warehousing, fulfilment, and delivery providers.
• Returns and customer-service providers.
• Email and SMS marketing providers.
• Analytics and advertising providers.
• Fraud-prevention and security providers.
• Professional advisers, such as accountants, insurers, lawyers, and auditors.
• Government authorities, regulators, courts, or law-enforcement bodies where legally required.

These providers may process information only for the purposes of providing services to us or complying with legal requirements.

We may also share information:

• To enforce our terms and policies.
• To protect the rights, property, safety, or security of OyaGuard, our customers, or others.
• In connection with a merger, sale, restructuring, financing, acquisition, or transfer of some or all of our business assets.

We do not sell or rent your personal information.

International transfers

Because OyaGuard serves customers in the UK and United States, some service providers may process personal information outside the country where you live.

Where personal information is transferred internationally, we will use appropriate safeguards required by applicable data-protection law. These may include adequacy decisions, approved contractual protections, or another lawful transfer mechanism.

How long we keep information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods depend on factors including:

• Whether we need the information to provide Services.
• Whether we have an ongoing relationship with you.
• Whether we have a legal, tax, accounting, or regulatory obligation.
• Whether we need the information to resolve disputes or enforce agreements.
• Whether the information is needed to prevent fraud or protect our business.

When information is no longer required, we will delete it, anonymise it, or securely dispose of it where appropriate.

Data security

We use reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure.

However, no online service or method of transmission is completely secure. We cannot guarantee absolute security, and you should use a strong password and avoid sharing your account details with others.

Your rights

Depending on where you live and the law that applies, you may have the right to:

• Request access to personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete your information.
• Ask us to restrict certain processing.
• Object to processing based on legitimate interests.
• Withdraw consent where processing is based on consent.
• Request a portable copy of certain information.
• Opt out of marketing communications.
• Raise a complaint with a data-protection regulator.

To exercise your rights, contact us at info@oyaguard.com. We may need to verify your identity before completing a request.

If you are in the UK, you may complain to the Information Commissioner’s Office through https://ico.org.uk/make-a-complaint/

.

If you are in the United States, you may have additional state-specific privacy rights. We will handle valid requests in accordance with applicable law.

Children’s privacy

Our Services are not directed to children under [insert age, normally 13 or 16 depending on your legal advice and target market]. We do not knowingly collect personal information from children through the website.

If you believe a child has provided personal information to us, contact us at [privacy email address] so we can investigate and take appropriate action.

Third-party websites

Our website may contain links to third-party websites, apps, social-media platforms, or services.

We are not responsible for the privacy practices, content, or security of third parties. We encourage you to read their privacy policies before providing personal information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, Services, legal requirements, or privacy practices.

When we make changes, we will update the “Last updated” date. Where required, we may notify you through the website, email, or another appropriate method.

Contact us

If you have questions about this Privacy Policy or how we use your personal information, contact us:

OyaGuard
Website: https://oyaguard.com

Email: info@oyaguard.com
Business name: OyaGuard