Returns & Refunds
We hope you love your OyaGuard purchase. If you change your mind, you can request a return within 30 days of receiving your order.
To be eligible, items must be:
- Unused and in resalable condition.
- Returned in their original packaging where possible.
- Accompanied by your order number or proof of purchase.
To start a return, email return@oyaguard.com with your order number and the item you wish to return. We will reply with the return instructions.
Customers are responsible for return postage unless the item is faulty, damaged, or we sent the wrong product. Please keep proof of postage until your return has been processed.
Once your return arrives and is inspected, we will issue an approved refund to your original payment method. Please allow 5–10 working days for the refund to appear, depending on your bank or payment provider.
Under UK consumer law, online customers generally have a 14-day cancellation period after receiving their goods, followed by a further 14 days to send the goods back. This statutory right still applies even if the item is outside our optional 30-day returns period, subject to legal exceptions.citizensadvice.org+1
Non-returnable items
For hygiene and safety reasons, certain products may not be returnable once opened or unsealed, including:
- Opened sleep masks or eye masks.
- Opened aromatherapy or fragrance products.
- Personal-use massagers.
- Items marked as final sale.
- Customised or personalised products.
Faulty or incorrect items are not excluded from your legal rights. Please contact us as soon as possible with your order number and photographs of the issue.
Contact: info@oyaguard.com
Business name: OyaGuard